Privacy Policy

Last updated: 15/1/26

Hartfell Homes & Developments Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit https://hartfell.co.uk
(the “Website”), and how your information is processed in compliance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Hartfell Homes & Developments Limited
Company incorporated in England & Wales (Company No. 15626396)
Registered office: Langlands, Pallet Hill, Penrith, Cumbria, CA11 0BY

Contact details
Email: cihan@hartfell.co.uk

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect personal data from you when you:

• Register your interest in a home or development
• Complete a contact form (name, email, phone, message)
• Sign up for news or updates
• Interact with customer care services
• Visit the Website (technical data like IP address)

Types of data collected:

• Identity & contact data: Name, email address, phone number
• Technical data: IP address, browser type, device type
• Usage data: Pages visited, time on site, interactions
• Communications data: Messages or enquiries you send us

3. How We Collect Your Data

We collect your data when you:

• Submit enquiries or register interest on the Website
• Opt into newsletters or updates
• Use interactive features and forms
• Visit pages on the Website (automatically through cookies and similar technologies)

4. How We Use Your Data

We use your personal data for purposes including:

• Responding to your enquiries and requests
• Providing information about homes, developments, and services
• Managing your customer care requests
• Improving and maintaining the Website
• Sending you marketing and property news if you consent
• Complying with legal obligations

We will only send marketing communications if you have opted in to receive them.

5. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Consent: Where you have agreed (e.g., for marketing communications)
• Legitimate interests: To operate and improve our Website and services
• Contractual necessity: To respond to enquiries or requests
• Legal obligation: For compliance with legal requirements

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Enable basic Website functionality
• Improve performance and analytics
• Tailor your experience on the Website

You can manage cookies via the Cookie Consent banner or through your browser settings. For full details, please see our Cookie Policy.

7. Sharing Your Data

We do not sell or rent your personal data.

We may share information with:

• Service providers who support our operations (e.g., hosting or analytics)
• Professional advisors (e.g., mortgage, legal or regulatory)
• Law enforcement or authorities when required by law

Any third party must respect your privacy and process data in accordance with applicable law.

8. Transfers Outside the UK

If your data is transferred outside the UK (for example to service providers), we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to maintain UK GDPR protection.

9. Data Security

We maintain appropriate technical and organisational measures (e.g., encryption, access controls) to protect your personal data from misuse, unauthorised access, or loss.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes set out above, including legal and accounting requirements.

11. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at the details above.

12. Complaints

If you are unhappy with how we use your data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk

Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. The last updated date at the top will reflect the most recent changes.